jowa 9 Privacy Policy
Your personal information is a trust you place with us. This document clearly explains — what data is collected, why it is collected, and how it is kept secure.
About This Policy
This privacy policy applies to all users of the jowa 9 platform. When you visit our website, create an account, or use any of our services, you are considered to have provided your information under this policy.
We believe transparency is the foundation of a trustworthy relationship. This document therefore describes in clear and straightforward language — what information jowa 9 collects, how it is used, and what your rights are. You can read our Terms and Conditions for the full details of the agreement governing use of our services.
This policy may be revised from time to time. If there are significant changes, we will notify users. The latest version will always be available on this page.
What Information Is Collected
1.1 Registration and Identity Information
We store the information you provide when creating an account. This includes:
- Full name and date of birth
- Mobile number and email address
- National ID or passport number (for identity verification purposes)
- Residential address
Only persons aged 21 or above may create an account on jowa 9. Documents proving age may be requested for identity verification.
1.2 Financial Transaction Information
Relevant payment details — such as bKash, Nagad, or Rocket numbers — are recorded during deposits and withdrawals. For bank transfers, account-related information is retained. We never collect full payment card numbers or bank passwords.
1.3 Usage and Technical Information
When you use jowa 9, certain technical information is collected automatically:
- IP address and device type
- Browser and operating system information
- Time spent on the site and list of pages visited
- Cookie and session data
1.4 Gaming Activity Information
Play history, bet records, and bonus usage information are stored on the platform. This information is used for account security and resolving any disputes.
Purpose of Using Information
jowa 9 uses collected information for the following purposes:
2.1 Account Management and Identity Verification
Personal information is essential for creating your account, managing the login process, and confirming your identity. This information is used to prevent unauthorised access and keep every transaction secure.
2.2 Transaction Processing
Payment information is required to complete deposits and withdrawals successfully and to send funds to the correct account. Withdrawals are generally processed within 30 minutes to 3 hours.
2.3 Customer Support
Account information helps our 24/7 live chat and email support team resolve your issues quickly. Providing accurate assistance is not possible without reviewing your account history.
2.4 Security and Fraud Prevention
Usage and technical information is analysed to detect suspicious activity, prevent multiple accounts or bonus abuse, and maintain the overall security of the platform.
2.5 Service Improvement
We improve our service quality by analysing how users interact with the site. This analysis is done entirely in aggregate — no individual is identified personally.
Sharing Information with Third Parties
jowa 9 does not sell your personal information. However, information may be shared with the following parties in specific circumstances:
3.1 Payment Processing Services
The relevant payment gateway receives the necessary information to complete transactions via bKash, Nagad, Rocket, or bank transfer. These organisations follow their own privacy policies.
3.2 Game Software Providers
Minimum technical information required to run games from studios such as Evolution, Pragmatic Play Live, JILI, or PG Soft may be shared. This information is not used beyond what is needed to run game sessions properly.
3.3 Legal Requirements
Information may be provided as required by law in response to court orders, legitimate requests from government authorities, or assistance with criminal investigations. In such cases we supply only the information that is legally required.
3.4 Corporate Changes
In the event of a business restructuring, merger, or acquisition, user information may be transferred to the new entity. Users will be notified in advance, and the terms of this privacy policy will remain in effect.
Data Security Measures
jowa 9 has implemented several technical and administrative measures to ensure the security of your information.
4.1 Encryption and SSL
All communication between a user's browser and our servers is encrypted using SSL (Secure Sockets Layer) technology. This means third parties cannot decipher this information in any way.
4.2 Access Controls
Only authorised staff may access your account information, and only when there is a legitimate operational need. Logs of all access are retained and reviewed regularly.
4.3 Data Retention Period
Necessary information is retained for as long as the account is active. Even after an account is closed, certain information may be kept for a defined period to meet legal obligations, but it will not be used for active purposes.
4.4 User Responsibilities
Keep your password and login details completely confidential. jowa 9 never asks for a password or OTP by email or phone. If anyone requests such information, it may be a fraud attempt — notify our support team immediately.
Cookie Policy
5.1 What Cookies Are and Why They Are Used
Cookies are small text files stored in your browser. jowa 9 uses cookies for the following purposes:
- Maintaining login sessions so you do not have to enter your password repeatedly
- Remembering language and preference settings
- Assisting with security checks
- Understanding which parts of the site are used most (anonymous analytics)
5.2 Managing Cookies
Cookies can be disabled from your browser settings. However, disabling certain functional cookies may cause the login and other core features to stop working properly.
User Rights
Every user registered on jowa 9 has the following rights:
6.1 Right to Access Information
You may request at any time to know what information we hold about you. Contact our support team and we will provide details of your information.
6.2 Right to Correct Information
If any of your information is incorrect or outdated, you may request a correction. Applicable information will be updated after identity verification.
6.3 Right to Request Account Deletion
You may request the permanent closure of your account. Due to legal or financial obligations, some information may need to be retained for a set period, but it will not be used for active purposes.
6.4 Responsible Gaming and Right to Self-Exclusion
If you want to keep your gaming habits in check, visit our Responsible Gaming page for detailed information. Contact our support team to use self-exclusion or limit-setting options.
Minors and Age Verification
All services on jowa 9 are for persons aged 21 or above only. We do not intentionally collect any information from minors.
If false age information is provided at registration and evidence is found later, the account will be closed immediately and all associated information will be deleted. If you believe a minor has been registered by mistake, notify our support team immediately.
External Links and Third-Party Sites
The jowa 9 platform may contain links to third-party sites. These sites are governed by their own privacy policies, and jowa 9 is not responsible for how those sites handle information.
You are advised to read the privacy policy of any third-party site before visiting it.
Policy Changes and Updates
jowa 9 reserves the right to revise this privacy policy as needed. If there are significant changes, users will be notified via their registered email or through a notice on the site.
Continued use of the site after any changes will be taken to mean that you have accepted the updated policy. If you do not agree to the new policy, you may request that your account be closed. Before using our services, you may also check answers to frequently asked questions on our FAQ page.
Contact and Complaints
For any questions related to this privacy policy, requests to correct information, or complaints, please contact our support team. Our customer service team is ready to assist in both Bengali and English, 24 hours a day, 7 days a week.
Contact us via the site's live chat or email for support:
[email protected]We generally respond to enquiries within business days. For urgent matters, speak to us directly on live chat.